Our Team of Compassionate Caregivers

Sylvie Cotnoir has been the Executive Director of Laurel Place Assisted Living since the day it opened in 1996. Prior to her role at Laurel Place, she worked as the Director of Human Resources in a long-term care facility for 10 years. Her desire to work in healthcare stemmed from her love of helping others, especially the elderly.

Sylvie considers Laurel Place “her baby.” She is most passionate about making people comfortable, which is evident as soon as you walk through the front doors. The ambiance, warmth, atmosphere, and intimacy of the space are all designed to make you feel at home. She oversees a staff with very little turnover, so residents are able to get to know and trust each employee caring for them. She loves to interact with the residents and their families, and considers each day she spends with them a blessing.

Sylvie was born in Quebec, Canada and lived on a dairy farm until she was four, when her family moved to Manchester, NH, where she grew up. She loves to cook; she is happiest in the kitchen. In her spare time, Sylvie enjoys reading, and she always looks forward to her vacations in Aruba.

Greg Batchelder has 22 years of experience in the healthcare industry. He is a Certified Alzheimer’s Disease and Dementia Care Trainer and a Licensed Nursing Home Administrator.

After graduating from Southern New Hampshire University with a Bachelor of Science in Business Administration/Organization Leadership, Greg began his career in healthcare as an Occupational Therapist. He later worked as a Rehab Manager, as well as a Nursing Home Administrator, before making the transition to Assisted Living as an Executive Director. He began working at The Inn at Fairview in 2016.

As Executive Director of The Inn at Fairview, Greg is most passionate about helping families gain peace of mind knowing that their loved one is well cared for. He enjoys developing relationships with our residents and getting to know their life stories.

Greg grew up in Bradford, Massachusetts. Outside of work, he enjoys golfing, skiing, and paddle boarding.

Amy Valera brings over 30 years of nursing experience to her role at Fairview Senior Living.

As Director of Nursing, Amy oversees all aspects of resident care and the nursing department. Her main goal is to ensure all residents’ needs are recognized, addressed, and advocated for, and she enjoys empowering staff and providing them with the tools they need to succeed. She is passionate about serving the senior population in the community she lives in, and strives to provide high-quality care with expertise and compassion.

Amy obtained her nursing degree from the University of Rhode Island in 1992. Over her 30 years in healthcare, Amy has predominantly worked in long-term care and skilled nursing, serving as the Unit Manager in two Manchester, NH facilities. Additionally, she worked as a Medical/Surgical Nurse at Catholic Medical Center for two years. Prior to her role at Fairview, Amy served as the Assistant Director of Nursing as well as the acting Director of Nursing at Salemhaven Skilled Nursing and Rehabilitation Center in Salem, NH. She enjoyed that position so much that she wanted to pursue the role closer to home, which brought her to Fairview Senior Living.

Amy resides in Hudson, NH. Outside of work, she and her husband enjoy buying, selling, and collecting antiques, and spending time with their 6 children and grandson.

Michael Cain brings almost 30 years of healthcare experience to his role at Fairview Senior Living.

As the facility Staff Educator, Michael’s main goal is to meet our Mission by ensuring our staff has the most advanced medical and personal care training to make sure our residents’ clinical, physical, and spiritual needs are recognized, addressed, and advocated for. As the Infection Preventionist, his role is to educate and monitor staff, visitor, and resident adherence to infection control best practices, and report all infectious diseases or outbreaks as required by state and federal regulations.

Michael served in the US Navy from 1981 to 1991. He began his career in healthcare working as a CNA while completing the LPN program at Spencerian College in Louisville, Kentucky. Upon graduating in 1995, Michael worked as an LPN in a Jeffersontown nursing home before moving to Massachusetts in 1996, where he worked as a Charge Nurse in Leominster, then as a Nursing Supervisor in Fitchburg. In 2000, he graduated from Mount Wachusett Community College with an Associate Degree in Nursing, and in 2002 he graduated from Fitchburg State College with a Bachelor’s Degree in Nursing and a Minor in Psychology, where he also received the college’s Outstanding Clinician Award.

In 2002, Michael became the Assistant Director of Nursing at New England Deaconess Association in Concord, Massachusetts, where he worked for three years before becoming the Director of Nursing at Life Care Center of Merrimack Valley. In 2006 he was transferred to Life Care Center of Acton to assist and improve the poor-performing facility, and he led the team to achieve a deficiency-free status in 2007. Later that year, he became the Hospice Director for Health Alliance Hospital in Leominster, Massachusetts. In 2014, he became the Director of Alzheimer and Dementia Units at D’Youville Nursing and Rehabilitation in Lowell, where after two years he was promoted to Director of Nursing, before ultimately joining the Fairview Senior Living team in 2019.

Michael’s passion for healthcare started as a teenager; he and his mother cared for his grandmother until she moved into a Kentucky nursing home in 1973, where he fell in love with the other residents and amazing nursing staff. This sparked his desire to give back, which led him to pursue nursing after the Navy. His favorite part of his job is spending one-on-one time with our residents, helping families navigate the complex health system, and celebrating the successes of residents and staff alike.

Michael is Certified Laughter Therapist, a Certified Dementia Practitioner, and a Certified Hospice Practitioner. He is an active member of NADONA (National Association of Directors of Nursing), and a member of the Society of St. Vincent de Paul, where he and his wife deliver food to disabled citizens in Fitchburg, Massachusetts.

Michael is from Oldham County, Kentucky. In his spare time, he enjoys spending time with his nine grandchildren, gardening, building furniture, and golfing.

Eileen Long brings over 25 years of healthcare experience to her role as Admissions Coordinator at Fairview Senior Living.

As Admissions Coordinator, Eileen determines and implements admissions best-practices, executes all admission and discharge processes, and works closely with residents and their loved ones to review all referrals for potential admission to Fairview Rehabilitation & Skilled Nursing. She also builds and maintains relationships with all referral sources, including doctors, hospitals, and other care managers.

Eileen served in various healthcare positions, including as an Admissions Director for 11 years and a Scheduler for 11 years, before joining the team at Fairview Senior Living in May of 2021. She is most passionate about helping people, especially during difficult times in their lives. She feels strongly that every small step in an individual’s road to recovery matters, so she strives to make that road as smooth and easy as possible. She also enjoys being a resource for those needing guidance on navigating the world of long-term care.

Eileen is from Manchester, NH. Outside of work, she enjoys reading (especially on a beach), and spending time with her family and two dogs.

Leigh Richards brings over 16 years of healthcare experience to her role at Fairview Senior Living. As Human Resources Manager, Leigh manages the daily operations of the HR department, including recruiting, interviewing, and hiring staff, employee onboarding and development, administering pay, benefits, and leave, enforcing company policies and procedures, and employee relationship management. She is most passionate about cultivating those relationships, and takes immense pride in helping each staff member learn, grow, and accomplish their goals.

Prior to her role at Fairview Senior Living, Leigh worked in the travel industry for over 20 years, including as Team Leader at American Express Travel, where she oversaw multi-million dollar accounts and won the prestigious Pacesetter Award for outstanding commitment to her work. After September 11th, the travel industry was forever changed, and her next career move was to Lowell General Hospital, where she worked in Human Resources for ten years and was recognized as a Star Performer. In 2016 she was recruited by a former coworker to join her at Fairview, where she’s remained an integral part of the team ever since.

Leigh grew up in Westford, MA, and has been a New Hampshire resident for 30 years. Outside of work, she loves spending time at her Newfound Lake cottage with family and friends, traveling, playing cards, and enjoying a nice glass of wine.

Michelle brings 36 years of healthcare experience, including 25 years of nursing experience, to her role as Resident Care Director at The Inn at Fairview. She is a certified MDS Coordinator and a Certified Dementia Practitioner (CDP).

Michelle began her career in 1986 at a small nursing home in her home state of Massachusetts. She then worked as a Licensed Nursing Assistant in Nashua, New Hampshire for seven years, then after graduating from St. Joseph’s College of Nursing in 1996, she worked as a floor nurse in one of their dementia units, before ultimately becoming their Assistant Nurse Manager.

In 2007, Michelle joined the Fairview team as a charge nurse. After a year, she became our PPS Coordinator–a position she held for 10 years. In April of 2018, Michelle began working at The Inn at Fairview as our Resident Care Director. Her primary responsibilities include the hiring, scheduling, and management of all nursing staff, overseeing resident care plans and resident assessments, providing support to residents’ families, completing annual employee evaluations, maintaining employee files, and more.

Michelle strives to make a difference in the lives of our residents and staff. Her passion for helping people was ignited after a nurse helped her through a traumatic health experience early in life. She will never forget how that nurse made her feel, and she hopes to support and encourage others in that same way.

In her spare time, Michelle enjoys crafts, decorating, reading, antiquing, and cooking. She also has a love for camping–she and her husband recently restored a 1972 ten-foot camper.

As Director of Maintenance at Fairview Senior Living, Don Rankins oversees all maintenance at Fairview Rehabilitation & Skilled Nursing, The Inn at Fairview Memory Care, and Laurel Place Assisted Living. In his role, he is most passionate about helping the older generation; he likes to make their lives easier in any way he can.

Don started his career in construction, working with his two brothers who both own companies in New London, New Hampshire and Upton, Massachusetts. After looking for a job closer to home, he was hired at Polyclad Laminates, where he quickly climbed the ladder: after four years he led his department, after five years he became supervisor, and after six years he was managing over 40 people. He returned to construction in 2006 when he became the Maintenance Director at a small 42-bed nursing home, before ultimately joining the Fairview team in 2011.

Don is from Milford, Massachusetts. After the blizzard of ‘78, his parents moved to Southern New Hampshire, and he has lived in “perfect New Hampshire” ever since. In his spare time, Don enjoys camping, riding motorcycles, playing softball, and spending time with his two daughters and his son.

Joe Melo has worked at Fairview Senior Living for over 34 years. Although his primary responsibilities include building maintenance and upkeep, he is always willing to lend a hand wherever needed. He loves helping others and can even be found participating in resident activities to make their days more enjoyable. Joe is an integral part of the Fairview family, and he positively impacts the lives of every resident and employee due to his positive attitude, strong work ethic, generosity, and caring heart.

Joe was born in Portugal. In his free time, he enjoys traveling and spending time with his family. He also loves camping, biking, and martial arts.

Jill Favereau brings over 26 years of healthcare experience to her role as Director of Social Services at Fairview Senior Living.

Growing up in a family with a strong medical background, Jill’s passion for caring for others was ignited early in life. After graduating from Plymouth State University in 1994 with a Bachelor of Science in Social Work and a Minor in Psychology and Child Development, Jill became a Licensed Social Worker in Massachusetts. She began her career working with adults living with Huntington’s disease and traumatic brain injuries. From there, Jill moved on to geriatric care in both long-term and short-term settings.

Jill has worked at Fairview Senior Living for 12 years. Currently, she is the medical social worker for our short-term rehab unit, where her primary responsibilities include managing and overseeing resident care plans as well as the discharge planning process with doctors and interdisciplinary teams. She also works closely with our long-term care social worker to support residents and families of Fairview Skilled Nursing.

Jill finds great satisfaction in setting our residents up with the tools needed for success, not only during their stay at Fairview Senior Living, but once they’re home as well.

Stephanie Saouma has worked at Fairview Senior Living for over 30 years. As Food Service Director, she oversees all operations of the food service departments in Fairview Rehabilitation & Skilled Nursing, The Inn at Fairview Memory Care, and Laurel Place Assisted Living. She creates and plans seasonal menus with healthy and delicious dishes made from scratch, and hires, manages, and supervises all food service personnel. She is passionate about testing new recipes, and spreading joy and comfort to residents and staff through her homemade meals.

Stephanie was born and raised in Hudson, NH. Outside of work, she enjoys reading, spending time near the water, and creating fiber art.

Joanna Quigley, a member of our social services team, collaborates with and provides support for our residents and their families to ensure each resident receives an unparalleled level of individualized care. She brings almost 20 years of healthcare experience to her role.

Joanna first uncovered her passion for long-term care during an internship in Concord, NH. After graduating from the University of New Hampshire in 2002 with a degree in Recreation Therapy, she started her career in healthcare as an Activities Assistant, then moved to Florida in 2004 where she worked as a Dementia Unit Program Director for long-term care residents for 10 years. Joanna returned to New Hampshire in 2014, working in social services in a Hampton long-term care facility for two years, before ultimately joining our Fairview family in January 2016.

Joanna grew up in Mont Vernon, NH. Outside of work, she enjoys spending time with her family.

Missy Pinard brings over 31 years of experience in clinical nutrition and management to her role as Registered Dietitian at Fairview Senior Living. She is fully licensed in New Hampshire and Massachusetts, a member of both the Academy of Nutrition and Dietetics and the New Hampshire Academy of Nutrition and Dietetics (NHAND), registered with the Commission on Dietetic Registration, and ServSafe certified.

Missy has worked at Fairview for over 14 years, where she is a member of our interdisciplinary clinical team. Her primary responsibilities include completing full nutrition assessments on all residents, attending family and care plan meetings, and working closely with the Food Services Department to ensure the nutritional adequacy of all meals. In her role, Missy is most passionate about the relationships she has formed with our residents, because they remind her of her Grandma.

Missy graduated from the University of New Hampshire with a degree in Nutritional Services. After completing an internship at Mount Auburn Hospital in Cambridge, MA, she worked in a state psychiatric hospital as their Clinical Dietitian for three years, then for Sodexo in a private psychiatric hospital for three years. In 1998, Missy became the Chief Clinical Dietician at Lowell General, where she worked for 9 years. She later worked at Life Care Center of Acton as a Clinical Dietitian and Salemhaven Nursing Home as a Registered Dietitian before joining our Fairview family in 2008.

In her free time, Missy enjoys cruising, traveling, crafts, and spending time with her family. She can often be found cheering on the sidelines at her sons’ soccer games.

Diane McLay brings over 39 years of nursing experience to her role at Fairview Senior Living. As MDS Coordinator, her primary responsibilities include completing assessments that are used to develop individualized care plans for each resident. Diane earned a Bachelor of Science in Nursing from Northeastern University.

Cindy Boucher has worked at Fairview Senior Living for over 16 years. As Director of Housekeeping and Laundry, she oversees all aspects of the housekeeping department, ensuring a clean and safe environment for our residents. She trains and manages housekeeping staff, coordinates all housekeeping needs, prepares cleaning schedules, and manages supply inventory.

Prior to joining the team at Fairview Senior Living, Cindy owned and operated a daycare center and worked part-time in housekeeping in medical buildings. These jobs involved her two great loves: children and cleaning. At Fairview, she is most passionate about positively impacting the lives of our residents and staff by keeping our communities clean, safe, and comfortable.

Cindy was born and raised in New Hampshire, where she currently lives with her grandchildren. In her free time, she enjoys spending time with her best friend and together they enjoy going to the movies, out to eat, and traveling.

As Activities Director at Laurel Place Assisted Living, Cristina creates and carries out a diverse calendar of activities designed to enrich the lives of residents through socialization, entertainment, relaxation, and physical fitness. She plans outings and events, and works closely with our other activities professionals to establish and maintain relationships with entertainers, volunteers, and community members.

Cristina’s desire to help people and make a difference in their lives led her to work in healthcare, where she’s served in various positions in activities for seven years, including in nursing homes, adult/senior day programs, and independent/assisted living communities. In her role at Fairview Senior Living, she is most passionate about building relationships with residents and their families, spreading smiles and laughter, and sharing her love for crafts, music, and creativity.

Cristina grew up in Dorchester, MA. Outside of work, she enjoys going on nature walks with her husband, son, and dog, visiting antique and thrift shops, and taking annual trips to Vermont.

Joy Griggs brings over 26 years of experience in mental and behavioral healthcare to her role at The Inn at Fairview. She earned her Bachelor’s Degree in Public Health and Minor in Psychology from Rivier University. Joy is a Certified Dementia Practitioner.

As Program Manager, Joy plans, organizes, develops, and directs all operations of the programming department at The Inn. She creates and carries out a diverse calendar of activities–each activity designed to meet our residents’ emotional, mental, and spiritual needs, and to help them feel fulfilled and happy. She is most passionate about connecting with each resident on a personal level, learning about their lives, and hearing their stories.

Joy’s work in healthcare began while in high school, when she volunteered at a day program for developmentally disabled adults. Upon graduating in 1997, she was hired full time as a Job Coach, and oversaw all social recreational events. From 2003-2005, Joy worked at Vinfen as their Site Manager, continuing to care for adults with mental health conditions, then was hired at North Suffolk Mental Health, where she worked as a Program Coordinator then Senior Program Coordinator for 12 years. Joy’s desire to care for others stems from her family: her oldest brother has Down Syndrome, so it has always been a passion of hers to make sure people with disabilities are able to live their best life.

Joy grew up in Malden, Massachusetts. In her free time, she enjoys camping and spending time with her husband and their two sons.

Maria Cruz brings over 13 years of healthcare experience to her role at Fairview Rehabilitation & Skilled Nursing.

As Activities Director, Maria plans, coordinates, and implements a diverse calendar of meaningful programs and activities designed to enrich and enhance our residents’ quality of life. She is most passionate about bringing joy and happiness to anyone who might be struggling, and connecting with and uplifting those who feel lost, unmotivated, or unworthy. With every activity, she strives to meet the psychosocial, emotional, and physical needs of each resident.

Prior to her role at Fairview, Maria served as the Activities Director for a 230-bed nursing facility for 11 years. She has worked in healthcare since she was 17 years old, driven by the desire to help and care for others. She is Activity Director Certified and earned her Associate’s Degree in Arts and Psychology.

Maria is originally from the Dominican Republic and grew up in Lawrence, MA. She now resides in Manchester, NH with her daughter, son, boyfriend, and dog Jazz. Outside of work, she and her family enjoy kayaking, lake trips, water parks, and relaxing in the backyard together.

Nadine Robinson is a board-certified music therapist. She graduated from Berklee College of Music in 2019 with a Bachelor of Music in Music Therapy and a minor in Psychology.

Growing up in Long Island, New York, Nadine discovered her love for music at an early age. She started playing flute in the fourth grade, and later taught herself to play alto, tenor, and baritone saxophone, guitar, keyboard, ukulele, and mandolin. She also plays percussion and sings. Before finding music therapy, Nadine wanted to enlist in the United States Marine Corps, but still wanted music to be a primary focus in her life. When she discovered music therapy, it felt like a missing puzzle piece was found because it combined her two greatest passions: helping people and music.

In her role at Fairview Senior Living, Nadine works with each resident to weave music therapy into their individualized care plans, addressing and accomplishing therapeutic goals and objectives. Some of her clinical areas of focus include cognitive functions, emotional awareness, socialization, and communication. Through both one-on-one and group sessions, Nadine works to enhance each resident’s social skills (receptive and expressive language skills, increasing involvement in social experiences), emotional skills (decreasing anxiety and stress, addressing grief, increasing self-esteem), motor skills (fine and gross motor skills, coordination), and cognitive skills (short- and long-term memory, sustained attention, orientation to the present moment).

In her spare time, Nadine enjoys reading (mystery, thrillers, and sci-fi), baking, knitting, watching hockey, and hanging out with her cat, Tony.

Elle brings almost a decade of experience in public relations and communications to her role at Fairview Senior Living. As Director of Marketing and Social Media, her primary responsibilities include planning, developing, and executing strategic marketing and communication plans, creating and curating content for social media, and establishing and maintaining relationships with local media, key organizations, and community members.

From an early age, Elle was drawn to the media world. She grew up in Orlando, FL, and in college interned for the Yankees Entertainment and Sports Network as well as NBC Sports at the 2012 London Olympics. In 2012, she graduated from Florida State University with a Bachelor of Arts in Media/Communication Studies, then moved to New York City where she worked in television production for NBC, cable networks, and independent production companies. In 2014, she moved to Boston and served as Public Relations Account Executive at 451 Marketing, where she planned and executed integrated public relations campaigns for many of the region’s top restaurants and hospitality brands. Elle later worked as Director of Media Relations at Verdant Communications and Public Relations & Social Media Specialist at Sprocket Communications, where she coordinated successful coverage of national product launches, major facility openings, and high-end culinary events. By fostering relationships with clients and a robust network of media contacts, she’s secured coverage in The New York Times, USA Today, Rolling Stone, The Boston Globe, Mic, Vice, and many other prestigious outlets.

Elle’s deep desire to help others and positively impact their lives led her to Fairview Senior Living, where she has worked since March of 2020. She currently resides in Franklin, TN. In her free time, she enjoys traveling, watching horror movies, cheering on her favorite New England sports teams, reading, and spending time with her family.

Stacey Kendrick has over 20 years of experience as a health educator and fitness professional. She earned a Master’s Degree in Health Promotion from the University of North Carolina. After working at Vanderbilt University Medical Center for almost two decades, Stacey has continued her passion for helping people live healthy lifestyles through freelance writing with a focus on health, wellness, and nutrition.